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Privacy Policy


Date of Last Update: August 3, 2019

By accessing or using the website including its
sub-domains or mobile optimized version, if any,
(the “Website”) and/or using
Services as set out hereinafter, you consent to
the information collection, disclosure and use practices described in this
Privacy Policy
The Website is operated by REINSTATE AMAZON LTD, registered in the United
Kingdom bearing Company Registration No.11984559 and having its registered
address located at 7c Ealing Road, Wembley, United Kingdom, HA0 4PJ
(hereinafter referred to
as “Company”, “we,” “us” or “our”)
. This Privacy Policy also
applies to all Services provided by us and sets out how we may collect, use and
disclose information in relation to Users of the Website.

The Website offers marketing and consultancy/agency
services aimed at reinstating suspended Amazon accounts for all Amazon
marketplaces. Subject to availability, these services may include Amazon Appeal
Letter, Complete Amazon Account Review, Expert Consultation, Expert Virtual
Assistant for Amazon Seller, FBM – FBA Hijacker Removal Service, and
Consultancy on Protecting your Brand from Infringements on Amazon (hereinafter
referred to as “Services”).


1.    Information We Collect

1.1  Your privacy is important to us and we have taken steps to
ensure that we do not collect more information from you than is necessary for
us to provide you with our services and to protect your account.

1.2  We may process the following categories of personal data about you:

1.2.1      Personal Data means any
information relating to an identified or identifiable natural person. This
information may include, in particular by reference to an identifier, such as
individual’s name, address, e-mail address, PayPal and/or Stripe information (only
for payment processing), location, and such other information, data and
materials as we may deem necessary for provision of Services. When you contact
us through any of the communication modes as mentioned below, your email
address may be added to our mailing list from which you can unsubscribe at any
time using the unsubscribe link in each email or by contacting us at

1.2.2     Communication Data may include
any communication that you send to us whether that be through the Consultation/Contact
Form on our Website, through email, call or any other mode of communication
that you use to contact us. We process this data for the purposes of
communicating with you, for record keeping and for the establishment, pursuance
or defence of legal claims. Our lawful ground for this processing is our
legitimate interests which in this case are to reply to communications sent to
us, to keep records and to establish, pursue or defend legal claims.

1.2.3     Technical Data may include data about
your use of our Website and online services such as your IP address, your login
data, details about your browser, length of visit to pages on our Website, page
views and navigation paths, details about the number of times you use our
Website, time zone settings and other technology on the devices you use to
access our Website. The source of this data is from our analytics tracking
system. We process this data to analyse your use of our Website and other
online services, to administer and protect our business and Website, to deliver
relevant website content and advertisements to you and to understand the
effectiveness of our advertising. Our lawful ground for this processing is our
legitimate interests which in this case are to enable us to properly administer
our Website and our business and to grow our business and to decide our
marketing strategy.

1.2.4     Marketing Data may include data about
your preferences in receiving marketing from us and our third parties and your
communication preferences. Our lawful ground for this processing is our
legitimate interests which in this case are to study how customers use our
services, to develop them, to grow our business and to decide our marketing

1.3    We may use Personal Data, Communication Data, Technical Data and Marketing Data (the “Data”) to provide you with Services. We may also use such data to send other marketing communications to you.

2.       Name and Address of the Data Controller

2.1     Data Controller for the purposes of the General
Data Protection Regulation (GDPR), other data protection laws applicable in
Member states of the European Union and other provisions related to data
protection is:

Individual’s Name:   Abby

Address: 7c Ealing Road, Wembley, United Kingdom, HA0 4PJ

Phone: +442037731033




3.       Consent and its Withdrawal

3.1      When you visit our Website, you provide us consent
to use your Data
as per this Privacy Policy. In order to provide you with the
Services, it is necessary for us to collect all relevant and necessary Data
about you from you. In addition, by signing up and filling the Forms available
on the Website, you give us your express consent and permission to use your

3.2     We will process the Data only after taking
written instructions/consent from you mostly in electronic form in the form of
Clickable button, a checkbox or through an email.

3.3    If you change your mind,
you may withdraw your consent for us to contact you, for the continued
collection, use or disclosure of your information, at any time, by contacting
us at

4.      Promotional Emails

4.1     You agree that the Website may from time to time send e-mail
messages to you which offer products and services, promotions, subscriptions or
registration-based services or other material. If you wish to discontinue
receiving such email, you may opt-out by writing us through email at
Your preferences will then be updated.

5.        How We Use and Process the Data

5.1     The Data collected by us from you may be used to
provide you with Services and better understand your needs related services and
programs, to correspond with you and reply to your questions with about our

5.2     We will not rent or sell your Data to others. We
may store the Data in locations outside our direct control (for instance, on
servers or databases co-located with hosting providers).

5.3     If you provide any Data to us, you are deemed to
have authorized us to collect, retain and use that data for the following

verifying your identity;

providing you with customer service and responding to your queries, feedback, or disputes;

making such disclosures as may be required for any of the above purposes or as required by law, regulations and guidelines or in respect of any investigations, claims or potential claims brought on or
against us;

provide and maintain the Services;

notify you about changes to our Services;

5.4    We shall ensure that:

The Data collected and processed for and on our behalf
by any party is collected and processed fairly and lawfully;

You are always made fully aware of the reasons
for the collection of Data and are given details of the purpose(s) for which
the data will be used;

The Data is only collected to the extent that is
necessary to fulfil the purpose(s) for which it is required;

No Data is held for any longer than necessary in
light of the purpose(s) for which it is required.

Whenever cookies or similar technologies are used
online by us, they shall be used strictly in accordance with the law;

You are informed if any data submitted by you online
cannot be fully deleted at your request under normal circumstances and how to
request that the we delete any other copies of that data, where it is within your
right to do so;

Appropriate technical and organizational measures
are taken to protect the Data;

Data is transferred securely, whether it is
transmitted electronically or in hard copy.

You can fully exercise your rights with ease and
without hindrance.

6.       Disclosure of Data

6.1     We shall not be able to keep your Data private in
response to legal process i.e., a court order or a subpoena, a law enforcement
agency’s request. If, in our view, it is deemed appropriate to investigate,
prevent, or take action regarding illegal activities, suspected fraud,
situations involving potential threats to the physical safety of any person,
violations of our terms of use, or as otherwise required by law, we may be
compelled to disclose the Data and Personal Data. Moreover, in case of
takeover, merger or acquisition, we reserve a right to transfer your data to
new platform.

6.2     We may disclose the Data in the good faith belief
that such action is necessary to:

comply with a legal obligation

protect and defend our rights or property

prevent or investigate possible wrongdoing

protect the personal safety of users of the Service or the public

xiv.  P
rotect against legal liability


6.3     When necessary, we may also disclose and transfer
your Data to our professional advisers, law enforcement agencies, insurers,
government and regulatory and other organizations.

7.        Data Storage

7.1      Your Data may be stored and processed at the
servers in Canada, United States, Europe, or any other country in which the
Website or its subsidiaries, affiliates or service providers maintain

7.2      The Website may transfer Data to affiliated
entities, or to other third parties across borders and from your country or
jurisdiction to other countries or jurisdictions around the world. Your consent
to this Privacy Policy followed by your submission of such information represents
your agreement to that transfer.

7.3      We will take all steps reasonably necessary to
ensure that your data is treated securely and in accordance with this Privacy
Policy and no transfer of your Data will take place to an organization or a
country unless there are adequate controls in place including the security of
your data and other personal information.

7.4     We will only retain your Data preferably for as
long as necessary to fulfil the purposes we collected it for, including for the
purposes of satisfying any legal, see section regarding insurance requirement
and reporting requirements. When deciding what the correct time is to keep the
Data for we look at its amount, nature and sensitivity, potential risk of harm
from unauthorised use or disclosure, the processing purposes, if these can be
achieved by other means and legal requirements.

8.       How We Protect Your Information

8.1     We store all the Data submitted by you through
Website at a secure database.

8.2     We are concerned with protecting your privacy and
data, but we cannot ensure or warrant the security of any data you transmit to
or guarantee that your Data may not be accessed, disclosed, altered or
destroyed by breach of any of our industry standard physical, technical or
managerial safeguards.

8.3     No method of transmission
over the Internet or method of electronic Therefore, we cannot guarantee its
absolute security. If you have any questions about security of our Website, you
can contact us at

8.4    Any Data supplied by you will be retained by us
and will be accessible by our employees, any service providers engaged by us
and third parties.

9.       Compliance with the GDPR

9.1      For users based in the European Union (EU), the Website shall make all reasonable efforts to ensure that it complies with
The General Data Protection Regulation (GDPR) (EU)
2016/679 as set forth by the European Union regarding the collection, use, and
retention of Data from European Union member countries. Website shall make all
reasonable efforts to adhere to the requirements of notice, choice, onward
transfer, security, data integrity, access and enforcement.

10.    The Rights of Users       

You may exercise certain rights regarding your
Data processed by us. In particular, users based in the EU may do the following:

10.1    Right of confirmation

You shall have the right granted by the European legislator to
obtain from us the confirmation as to whether or not personal data concerning you
are being processed.

10.2    Right of Access

You shall have the right granted by the European legislator to
obtain from us free information about your personal data stored at any time and
a copy of this information. Furthermore, the European directives and
regulations grant you access to the following information:

·     the purposes of the processing;

·     the categories of personal data concerned;

·   the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;

·      where possible, the envisaged period for which
the personal data will be stored, or, if not possible, the criteria used to
determine that period;

·      the existence of the right to request from us rectification
or erasure of personal data, or restriction of processing of personal data
concerning the data subject, or to object to such processing;

·     the existence of the right to lodge a complaint
with a supervisory authority;

·      where the personal data are not collected from you,
any available information as to its source;

·      the existence of automated decision-making,
including profiling, referred to in Article 22(1) and (4) of the GDPR and, at
least in those cases, meaningful information about the logic involved, as well
as the significance and envisaged consequences of such processing for you.

Furthermore, you shall have a right to obtain information as to
whether personal data are transferred to a third country or to an international
organisation. Where this is the case, you shall have the right to be informed
of the appropriate safeguards relating to the transfer.

10.3    Right to rectification

You shall have the right granted by the European legislator to
obtain from us without undue delay the rectification of inaccurate personal
data concerning you. Taking into account the purposes of the processing, you shall
have the right to have incomplete personal data completed, including by means
of providing a supplementary statement.

10.4    Right to erasure (Right to be forgotten)

You shall have the right granted by the European legislator to
obtain from us the erasure of personal data concerning you without undue delay,
and we shall have the obligation to erase personal data without undue delay
where one of the following grounds applies, as long as the processing is not

·      The personal data are no longer necessary in
relation to the purposes for which they were collected or otherwise processed.

·      You withdraw consent to which the processing is
based according to point (a) of Article 6(1) of the GDPR, or point (a) of
Article 9(2) of the GDPR, and where there is no other legal ground for the

·    You object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR.

·     The personal data have been unlawfully processed.

·     The personal data must be erased for compliance with a legal obligation in Union or Member State law to which we are subject.

·     The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

Where we have made personal data public and are obliged pursuant
to Article 17(1) to erase the personal data, we, while taking account of
available technology and the cost of implementation, shall take reasonable
steps, including technical measures, to inform other controllers processing the
personal data that you have requested erasure by such controllers of any links
to, or copy or replication of, those personal data, as far as processing is not
required. We will arrange the necessary measures in individual cases.

10.5   Right of restriction of processing

You shall have the right granted by the European legislator to obtain from us restriction of processing where one of the following applies:

·     The accuracy of the personal data is contested by the data subject, for a period enabling us to verify the accuracy of the personal data.

·    The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.

·     We no longer need the personal data for the purposes of the processing, but we are required by the data subject for the establishment, exercise or defence of legal claims.

·    You have objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether our legitimate grounds override those of yours.

If one of the aforementioned conditions is met, and you wish to
request the restriction of the processing of personal data stored by us, you may
at any time contact us.

10.6  Right to data portability

You shall have the right granted by the European legislator, to
receive the personal data concerning you, which was provided to us, in a
structured, commonly used and machine-readable format. You shall have the right
to transmit those data to another data controller without hindrance from us to
which the personal data have been provided, as long as the processing is based
on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of
Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article
6(1) of the GDPR, and the processing is carried out by automated means, as long
as the processing is not necessary for the performance of a task carried out in
the public interest or in the exercise of official authority vested in us.

10.7   Right to object

You shall have the right granted by the European legislator to
object, on grounds relating to your particular situation, at any time, to
processing of personal data concerning you, which is based on point (e) or (f)
of Article 6(1) of the GDPR. This also applies to profiling based on these

We shall no longer process the personal data in the event of the
objection, unless we can demonstrate compelling legitimate grounds for the
processing which override the interests, rights and freedoms of the data
subject, or for the establishment, exercise or defence of legal claims.

If we processes personal data for direct marketing purposes, you shall
have the right to object at any time to processing of personal data concerning you
for such marketing. This applies to profiling to the extent that it is related
to such direct marketing. If you object to us to the processing for direct
marketing purposes, we will no longer process the personal data for these

In addition, you have the right, on grounds relating to your particular
situation, to object to processing of personal data concerning you by us for
scientific or historical research purposes, or for statistical purposes
pursuant to Article 89(1) of the GDPR, unless the processing is necessary for
the performance of a task carried out for reasons of public interest.

10.8  Automated individual decision-making, including profiling

You shall have the right granted by the European legislator not to
be subject to a decision based solely on automated processing, including
profiling, which produces legal effects concerning you, or similarly
significantly affects you, as long as the decision (1) is not necessary for
entering into, or the performance of, a contract between you and us, or (2) is
not authorised by Union or Member State law to which we are subject and which
also lays down suitable measures to safeguard your rights and freedoms and
legitimate interests, or (3) is not based on your explicit consent.

If the decision (1) is necessary for entering into, or the
performance of, a contract between you and us, or (2) it is based on your explicit
consent, we shall implement suitable measures to safeguard your rights and
freedoms and legitimate interests, at least the right to obtain human
intervention on our part, to express your point of view and contest the

10.9  Right to withdraw data protection consent

You shall have the right granted by the European legislator to
withdraw your consent to processing of your personal data at any time. You may
initiate request with us at to exercise
any of the above mentioned rights. We shall review your request and, in our own
discretion, honor your request, if deemed necessary by us, within reasonable

11.      Cookies

11.1    We use technologies, such as cookies, to make better user
experience, customise content, to provide social media features and to analyse
traffic to the Website. Where applicable the Website uses a cookie control system
allowing the user on their first visit to the Website to allow or disallow the
use of cookies on their computer / device.

11.2    Cookies are small files saved to the user’s computers’ or mobile
devices’ hard drive or memory that track, save and store information about the
user’s interactions and usage of the Website. This allows the Website, through
its server to provide the users with a tailored experience within this Website.

11.3    Users are advised that if they wish to deny the use and saving of
cookies from this Website on to their computers hard drive they should take
necessary steps within their web browsers security settings to block all
cookies from this Website and its external serving vendors.

11.4   We may gather certain information automatically and store it in
log files. This information includes Internet protocol (IP) addresses, browser
type, Internet service provider (ISP), referring/exit pages, operating system,
date/time stamp, and click stream data. We may use this information, which does
not identify individual users, to analyze trends, to administer the Website, to
track users’ movements around the Website and to gather demographic information
about our user base as a whole.

11.5    We may track the referring URL (the web page you left before
coming to the Website) and the pages, links, and graphics of the Website you
visited. We do so because it allows us to evaluate the reputation and
responsiveness of specific web pages and any promotional programs we may be

11.6    Managing Cookies: Many web browsers allow you to manage your
preferences. You can set your browser to refuse cookies or delete certain
cookies. You may be able to manage other technologies in the same way that you
manage cookies using your browser’s preferences.

11.7    Please note that if you choose to block cookies, doing so may
impair the Website Services or prevent certain elements of it from functioning.

12.     Third-Party Service Providers

12.1    We may employ third party companies and individuals to
facilitate our Service (“Third Party Service Providers“),
to provide the Service on our behalf, to perform Service-related services or to
assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to
perform these tasks on our behalf and are obligated not to disclose or use it
for any other purpose.

13.      Changes to this Privacy Statement

13.1    We may modify these this Privacy Policy from time to time, and any
such change shall be reflected on the Website with the updated version of the Privacy
Policy and you agree to be bound to any changes to the updated version of Privacy
Policy when you use the Website or its services.

13.2    You acknowledge and agree that it is your responsibility to review
this Website and this Policy periodically and to be aware of any modifications.
Updates to this Policy will be posted on this page.

13.3   Also, occasionally there may be information on the Website that
contains typographical errors, inaccuracies or omissions that may relate to
service descriptions, pricing, availability, and various other information, and
the Website reserves the right to correct any errors, inaccuracies or omissions
and to change or update the information at any time, without prior notice

14.     Contact us

14.1   If you have questions about our Privacy Policy, please
contact us via email: